DAWNVISTA Returns Policy

30-Day Return Window

At DAWNVISTA, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a hassle-free return process within 30 days from the date of receipt.

Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

• Item must be unused and in the same condition that you received it.
• Original packaging must be intact, including tags and labels.
• A receipt or proof of purchase is required.

Non-returnable Items

Certain items are non-returnable, including:

• Perishable goods.
• Gift cards.
• Personal care items.

Return Process

To initiate a return, please follow these steps:

• Contact our support team at [email protected] with your order number and the reason for return.
• Once approved, you'll receive a return shipping label.
• Pack the item securely and affix the return label.
• Drop off the parcel at your nearest shipping center or arrange for a pickup.

Refunds

After receiving your returned item, our team will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired replacement item.

Contact Us

If you have any questions or need further assistance, please reach out to our customer support team at [email protected].